Quetzal is a call logging system that has been specifically designed to meet the needs of busy British Information Centres. A unique work-group package, in that it combines call and inventory management in a simple, closely integrated way. As a work group product, Quetzal helps each member of the Information Centre by providing Instant access to all the information required to trace support calls, inventory details, and financial information. By supporting the information centre as a complete work group, Quetzal offers significant gains in the areas of co-ordinating group activity improving group communications and strengthening group identity. The heart of
Quetzal is the hot-line support system, which is integrated closely with the inventory management features. This integration means that support staff have immediate access to the hardware and software installed at the user's PC. Research Quetzal
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SciTech
Research Quetzal